Refund & Cancellation Policy

Section 01Cancelling A Booking

• Cancel free of charge any time before the technician is dispatched — call or WhatsApp 056 241 6894.
• Once the technician has set off, the call-out charge becomes payable because the travel has been made.
• If nobody is at the address during the agreed window, or access to the appliance is blocked, the call-out charge applies in full.
• Rescheduling is free and unlimited as long as you tell us before dispatch.

Section 02Call-Out And Diagnostic Charge

The call-out and diagnostic charge pays for travel and inspection, not for a successful repair. It is payable whether or not you accept the quotation, and whether or not the appliance turns out to be repairable. Where you approve the repair on the same visit, the charge is applied against the repair price rather than added to it.

Section 03Repairs You Decline

If you decide not to proceed after hearing the price, only the call-out and diagnostic charge is due. The appliance is left as found, and you are free to seek another quotation.

Section 04Refunds On Completed Repairs

If the same fault returns inside the warranty period stated on your invoice, we return and re-repair it at no charge for labour or for parts supplied by us. Where we cannot resolve that same fault on the re-visit, we refund the labour charge for the original repair. Refunds are not given because an unrelated new fault has appeared, because the appliance has aged further, or because the repair was carried out and paid for correctly and you later chose to replace the appliance.

Section 05Spare Parts

• Parts specially ordered for your appliance are non-refundable once ordered, since they are sourced to your model and serial number.
• Where a part we supplied is faulty on arrival or fails inside its warranty, we replace it at no charge.
• Parts removed from your appliance are shown to you on the visit and disposed of unless you ask to keep them.
• Parts you supply yourself are outside this policy and carry no warranty from us.

Section 06How To Request A Refund

Email info@eliteappliancerepair.shop or WhatsApp 056 241 6894 with your invoice number, the date of the visit and what went wrong. We acknowledge every request within two working days, inspect the appliance again where needed, and complete approved refunds within seven to fourteen working days to the original payment method.

Section 07Payments We Cannot Refund

Amounts already paid to third parties on your instruction — for example a specially imported part, or a service carried out by another contractor you arranged — cannot be refunded by us. Government fees and bank charges deducted by a payment provider are also outside our control.

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