Privacy Policy

Section 01Who We Are

Elite Home Appliance Repair L.L.C is an independent appliance repair company registered in Dubai, United Arab Emirates, operating from Building Office 215, Al Barsha Road, Al Barsha First. We are the data controller for the information described on this page. Our website is eliteappliancerepair.shop.

Section 02Information We Collect

We collect only what a repair job requires:

• Contact details you give us — name, phone or WhatsApp number, email address and the service address in Dubai.
• Job details — the appliance type, brand, model number, the fault described, photographs you send us and the technician's findings.
• Billing records — invoices, amounts, payment method and warranty dates. We do not store card numbers; card payments are handled by the payment provider.
• Website data — pages viewed, approximate location by city, browser and device type, collected through standard analytics.

Section 03How We Use It

• To confirm a booking, assign a technician and give you an arrival window.
• To quote parts and labour, order the correct spare part and invoice the work.
• To honour the workmanship and parts warranty on a completed repair.
• To answer follow-up messages, complaints and warranty claims.
• To meet accounting, tax and record-keeping duties under UAE law.

We do not sell your data, and we do not send marketing messages unless you ask us to.

Section 04Sharing With Others

Your details are shared only where a job needs it: with the technician attending your address, with a spare parts supplier where a serial or model number is needed, and with our accountant, payment provider or a government authority where the law requires it. Every party receives the minimum needed and may not use it for anything else.

Section 05How Long We Keep It

Job records and invoices are kept for five years to support warranty claims and statutory accounting requirements. Enquiries that do not become jobs are deleted within twelve months. Photographs sent over WhatsApp are removed once the repair and its warranty period have ended.

Section 06Security

Records are held in access-controlled accounts on password-protected devices, and only staff who need a record to do their work can open it. No transmission over the internet is completely secure, so please avoid sending identity documents or card details over WhatsApp or email.

Section 07Your Choices

You may ask us at any time to give you a copy of the information we hold, correct anything inaccurate, delete records we are not legally required to keep, or stop contacting you. Write to info@eliteappliancerepair.shop or call 056 241 6894 and we will respond within 30 days.

Section 08Cookies And Analytics

Our website uses a small number of cookies to keep the site working and to measure which pages are read. You can block or delete cookies in your browser settings; the site will still function, though some preferences will not be remembered.

Section 09Changes To This Policy

When this policy changes we update the date at the top of the page. Material changes will be highlighted on the website. Continuing to use the site or book a repair after a change means you accept the updated policy.

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